Virtual Assistants

Hiring the right people takes time — something most medical professionals can’t spare.

At MyVirtualSurgery, we make it simple.

We source and deliver experienced virtual assistants with the professionalism, reliability, and work ethic your practice demands. No guesswork. No wasted time. Just high-performing staff who streamline your operations and boost your efficiency from day one.

Let us take care of staffing — so you can focus on patient care.

What Can a virtual Assistant do for your practice?

Your virtual assistant is more than just admin support — they're an extension of your team.

Here’s how they can help:

  • Manage communications via phone, email, and fax

  • Coordinate appointment schedules efficiently

  • Handle medical billing, invoicing, receipting, and debt collection

  • Book theatre sessions and manage related logistics

  • Liaise with staff, specialists, and hospitals as needed

Whether it’s day-to-day admin or behind-the-scenes coordination, our VAs keep your practice running smoothly — so you can stay focused on patient care.

How much does a virtual assistant cost?

The cost of a virtual assistant will vary depending on the level of qualification and experience of a given candidate. However, a rule of thumb is to expect approximately 50% reduction in cost in comparison to a local candidate of the same calibre.

FAQs

Is my patient data secure?

Yes. All access to medical records is cloud-based and adheres to strict privacy protocols. Our virtual assistants operate under confidentiality agreements and only use secure, approved platforms.

What kind of tasks can a virtual assistant handle?

Our VAs can manage phone and email communication, schedule appointments, process medical billing, handle theatre bookings, and liaise with hospitals and specialists—freeing up your time to focus on patients.

Where are your virtual assistants based?

Our virtual assistants are highly skilled professionals based offshore, primarily in the Philippines. They are fluent in English, culturally aligned, and trained to support Australian medical practices.

Will I have the same assistant every day?

Yes. You’ll be matched with a dedicated virtual assistant who integrates into your team and gets to know your practice inside and out.

Do I need to train my virtual assistant?

Minimal training is required. Our VAs come with healthcare experience and receive onboarding support from MyVirtualSurgery to ensure they’re ready to hit the ground running.

What if it doesn’t work out?

We’re committed to getting the right fit. If you’re not satisfied, we’ll work with you to find a replacement—quickly and at no extra cost.

How do I get started?

Simply get in touch with our team. We'll walk you through the onboarding process and match you with a VA who suits your needs.